Kettering Health Network Case Study

Like many health care providers under pressure to lower costs and enhance patient care, Kettering Health Network, a not-for-profit network headquartered in Dayton, Ohio, was looking for ways to optimize revenue cycle processes and workflow and improve reimbursement accuracy.

Comprised of seven hospitals, eight emergency rooms and more than 75 outpatient facilities in Greater Dayton and Northern Cincinnati, Ohio, Kettering identified two areas of opportunity to improve revenue performance: collect underpaid accounts receivable from government payors and increase point-of-service (POS) collections through better patient estimates to mitigate bad debt.

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